Don't forget the drip tray & nozzle either - simply use warm soapy water, rinse and dry.
If there is lots of ice, turn the machine off, remove the keg, clean & dry the machine and leave it to stand for a few hours before reinserting the keg
Your kegs will be picked up by our courier in the box that your full kegs were delivered to you in, please keep the box safe, and when you have finished your kegs place them back the box for their returns.
A label will be sent to you with your delivery, please keep this label safe.
The Hops Loyalty Programme
We've made it even easier to return the empty kegs by using the original box the kegs were delivered in. When placing your new order, simply add 'keg return' to your order, select the quantity of kegs to be returned and our courier will drop and collect at the same time.
KEG CREDIT - The Hops
Orders and Returns
3 Kegs - €10
6 Kegs - €15
9 PLUS Kegs - €20
Pick up Portarlington Free - but by appointment only
If your order has been affected, our team are available to rectify this for you quickly and easily. Please contact us immediately so we can sort the issue out. Sales@thebeergals.com
If that still doesn't sort it, please contact us for your original purchase invoice.
You can then get in touch with Philips for machine repairs using the link below:
Is the glass you are using clean? How many times have you poured from this keg? The first few pours may be more lively than the rest
Has the keg been shaken up before inserting into the machine? If so let it stand for a while before dispensing
There may be a fault with the tube, try a new one
What temperature is that keg at? The warmer the keg the bigger the head when pouring, make sure it sits at 3 degrees
Make sure you remove the tap from the keg before removing the tube
You will need to press the blue release button on the tap unit to retrieve the tube
The tap unit could contain sticky beer, rinse in warm water then try to release the tube
How long has the keg been in the machine? It can take 10-15 hours for the keg to reach the desired 3 degrees
Is the machines surroundings higher than room temperature or in direct sunlight? You may find when cooking dinner or the heating is on in your home the machines temperature will rise
Is there ice in the bottom of the machine? If so, remove the keg from the machine and let the machine sit switched off for a few hours
Where was the keg stored before it was inserted into the machine? If it was in a warmer environment it will take a little longer to cool
Check if the fan at the back of the machine is free from dust and dirt
Soft continuous sound - This is the machine chilling (the fan)
Loud noise when pouring beer - This is the machine maintaining pressure
Loud noise when not pouring beer occasionally - This is the machine maintaining pressure
Hissing sound - Make sure the tap unit is pushed down fully onto the keg, it must click twice. If not you will hear the sound of air escaping
If your machine sounds like its struggling to pressurise your keg, you may need to change your tube or wet the black rubber seal on the tap unit before attaching to the keg
Try giving the keg a swirl before installing in the machine, particularly for wheat beers
Make sure change the tube that is included with your keg every time you change a keg? This could also contain old beer
Is the glass you are using clean?
What is the best before date on the keg? If it is a particularly old keg, this may affect the taste
How long has the keg been in the machine?
We guarantee fresh beer for 30 days, after that the taste could alter
Has the keg been kept cool the whole time it has been open? If not the keg will not stay fresh
Pour a few glasses of beer, this could help the volume level out (especially with a brand new keg)
Is the glass you are using clean? Even unseen residual from rinse aid can cause a flat pour, rinse your glass before pouring
Are you holding the spout of the tap on the glass when pouring? The end of the tap shouldn't touch the glass and unlike in pubs the glass should be kept 10-15cm lower than the tap
Did you use a new tube with your keg? Dirt can cause a flat pour Air may be leaking from the round rubber seal of the tap unit, wet this before attaching to your keg Using a nucleated glass can help keep the head on your beer
Is the tap pushed down correctly onto the keg?
It should slot perfectly between the blue forks and you should hear 2 clicks